What caused the NS&I missing savings errors and what to do if you’re affected
The state-owned savings bank owes nearly £500m to bereaved family members due to a long-running administrative problem* NS&I boss replaced as bank faces record payout over missing savings

Source: the Guardian
The state-owned savings bank owes nearly £500m to bereaved family members due to a long-running administrative problem* NS&I boss replaced as bank faces record payout over missing savings